PRIVACY POLICY
Welcome to Ala Beach Resort, Chirala ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://alabeachresortchirala.com/ and use our resort accommodation, reservation, and related hospitality services.
1. Information We Collect
We may collect the following information:
Full name
Email address
Phone number
Billing and payment details
Booking and reservation details
Check-in and check-out dates
Number of guests and room preferences
Special requests and travel preferences
IP address, browser type, and device information
Cookies and website usage data
2. How We Use Your Information
We use your information to:
Process room reservations and booking requests
Confirm and manage guest bookings
Provide accommodation and hospitality services
Respond to customer inquiries and requests
Improve our website and guest experience
Send booking confirmations and important updates
Communicate information about your stay
Prevent fraud and maintain website security
Comply with applicable legal and regulatory obligations
3. Payment Information
Payments made through our website or other payment channels may be processed using secure third-party payment gateways or payment service providers.
We do not store complete debit or credit card information on our website servers. Payment information is handled according to the security and privacy practices of the respective payment providers.
4. Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Understand visitor behaviour
Enhance your browsing experience
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Information Sharing
We may share your personal information with:
Resort management and authorised staff to manage reservations
Payment gateway and payment processing providers
Website hosting and technology service providers
Service partners involved in providing your requested services
Government authorities or regulatory bodies where required by law
We do not sell or rent your personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, misuse, disclosure, alteration, or loss.
While we take reasonable steps to protect your information, no method of electronic transmission or internet storage is completely secure.
7. Third-Party Links
Our website may contain links to external websites, social media platforms, map services, or other third-party services.
We are not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their respective privacy policies before sharing personal information.
8. Data Retention
We retain your personal information only for as long as necessary to:
Provide our accommodation and reservation services
Manage guest bookings and enquiries
Maintain business and financial records
Comply with applicable legal obligations
Resolve disputes and enforce our policies
Once the information is no longer required, it will be securely deleted or anonymised where reasonably possible, subject to applicable legal requirements.
9. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Request a copy of your personal information
Raise concerns regarding the use of your personal information
To exercise these rights, please contact Ala Beach Resort using the contact details provided below.
10. Children's Privacy
Our website and reservation services are not intended to independently collect personal information from children under the age of 18.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updates will be published on this page along with the revised effective date. We encourage visitors to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ala Beach Resort, Chirala
Website: https://alabeachresortchirala.com/
Location: Chirala, Andhra Pradesh, India
For privacy-related enquiries, please contact our resort management through the contact details provided on our website.